For reservations, call toll free (855) 560-8005

Travel Information: COVID-19 Update

Stay abreast of our recent policies and efforts

As the well being of our guests and associates is of paramount importance, Bicycle Street Inn & Suites and Waterfront Collection is closely monitoring the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO) statements regarding the novel coronavirus (COVID-19) and following guidelines from these agencies, the Michigan Department of Health and Human Services (MDHHS) and local health departments.

Flexible Reservation Policy

Bicycle Street Inn & Suites and Waterfront Collection is dedicated to serving our guests with genuine hospitality and have adjusted our reservation policy to allow more flexibility on reservations booked directly with us. We are currently accepting reservations for arrival beginning June 12, 2020.

We have made adjustments to our cancellation policy to provide you with maximum flexibility, as follows:

Existing Reservations - All individual reservations—even those described as “non-cancellable” scheduled for arrival on or before June 30, 2020 can be changed or cancelled at no charge, up to 24 hours before your scheduled arrival.
New Reservations - Any individual reservations you make—even those described as “non-cancellable” booked between today and June 30, 2020 for any future arrival date can be changed or cancelled at no charge, up to 24 hours before your scheduled arrival.
Cancellations - If you cancel a stay, we will process your refund as quickly as possible. Due to business operation disruptions, it may take up to 10 days to complete your request. If you made your reservation through a third party, cancellations are subject to the individual policies of those third parties, and not Bicycle Street Inn & Suites and Waterfront Collection.
Holidays, Special Events, Black Out Dates - Certain dates are subject to extended cancellation policies and are not included in our modified policy.

Not sure what to do?

If you are contemplating a cancellation we encourage you to reschedule for a later date this season or request that your deposit is transferred to a Gift Card. We will strive to accommodate you at a future date, however, please note that re-scheduled dates are subject to availability at the time of the new reservation, at applicable rates. Please call us at (855) 560-8005 for assistance with rescheduling or transferring your deposit to a Gift Card.

Health and Hygiene – Updated as of June 1, 2020

We take great pride in maintaining the highest standards of cleanliness and hygiene. In response to the coronavirus, we have taken additional measures to make our cleaning and hygiene protocols more rigorous, including:

Our teams are receiving ongoing briefings and enhanced operating protocols
We have increased the frequency of cleaning our public areas (including lobbies, elevators, door handles, public bathrooms, etc.) with the use of hospital-grade disinfectant
We will adjust food and beverage service in accordance with current food safety recommendations
We have increased the deployment of hand sanitizers
We are prepared to act swiftly should we be alerted to a case of coronavirus at one of our properties

Thank you for the trust and care you put in us while visiting Bicycle Street Inn & Suites and Waterfront Collection. Your patronage is the reason we exist, and we want your experience here to be relaxing and comfortable. Please check back for ongoing updates, as our policy may change in response to new developments.